Our refund policy applies to any EMD payments made through our website. Please review the following terms carefully:

1. Non-Refundable Fees

• EMD payments are generally non-refundable, as they are part of the tender process and are submitted as a security deposit.
• Refunds may only be granted under specific circumstances, such as the cancellation of a tender by the respective government agency before the opening date.

2. Refund Requests

If a refund is applicable, you must submit a refund request in writing to [Insert Email Address] within [insert time period, e.g., 30 days] from the date of the tender submission. The request should include:

• Your tender reference number.
• Details of the reason for the refund request.

3. Government Tender Decisions

Refunds are subject to the approval of the concerned government authority handling the tender. We are not responsible for any decisions made by government agencies related to the refund process.

4. Processing Time

Once a refund request is approved, it may take up to [insert processing time] to process and issue the refund to the original payment method.

5. Modification of Refund Policy

We reserve the right to change or update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.